Terms and conditions

Holding Fee Terms and Conditions:
1. The holding fee is $25 per baby and is non-refundable.
2. The holding fee will put a baby on hold for you (no one else can buy that baby) for 1 week.
3. If you DO purchase the baby (or make the first payment on a layaway plan) by the last day of the 1 week, the holding fee will count as part of your purchase/payment.
4. If you do NOT purchase the baby (or make the first payment on a layaway plan) by the last day of the 1 week, I will will put the baby back up for adoption for other customers to have a chance to buy him/her. The holding fee will be kept as a payment for my time in changing my website, dealing with other emails regarding that baby, and then putting the baby back up for adoption.

Custom Order Terms and Conditions:
1. By purchasing from Eden’s Little Ones you agree to these terms and conditions.
2. You agree to pay 1/2 of the total price when you order. This is a non refundable deposit. This price covers the cost of the kit and any custom supplies needed to create your doll.
3. Payment methods available are: Paypal (preferred), United States Post Office Money Order (mailed priority with delivery confirmation and insurance for both parties protection), Western Union money order, and cash (cash option is available for in-person transactions only).
4. The remaining balance is to be paid on or before the specified date that is agreed upon.
5. If the final payment has not been received within 10 days after the specified date, the custom agreement will be voided and I will retain ownership of the doll.
6. One half of the total price of the doll is non-refundable. The reserve amount is also non-refundable, as it goes toward your first payment.
7. If you have an unavoidable financial issue, please contact me asap and we can discuss options of extending your layaway payment plan.
8. If you do not agree to these terms and conditions, then please contact me to see if we can come to an arrangement BEFORE you place an order. Do not purchase anything unless you agree to these terms and conditions.

Layaway Terms and Conditions:
1. By purchasing from Eden’s Little Ones you agree to these terms and conditions.
2. You agree to pay the reserve price within 1 working day.
3. You agree to make the first non-reserve payment within 7 working days.
4. Payment methods available are: Paypal (preferred), United States Post Office Money Order (mailed priority with delivery confirmation and insurance for both parties protection), Western Union money order, and cash (cash option is available for in-person transactions only).
5. The payments are to be paid on or before the specified date that is agreed upon.
6. If the payments have not been received within 10 days after the specified date, the layaway agreement will be voided and I will retain ownership of the doll.
7. One half of the total price of the doll is non-refundable. The reserve amount is also non-refundable, as it goes toward your first payment.
8. If you have paid more than one half of the total price of the doll, I will refund the amount that was paid on the second half of the total price/amount.
9. If you have an unavoidable financial issue, please contact me asap and we can discuss options of extending your layaway payment plan.
10. If you do not agree to these terms and conditions, then please contact me to see if we can come to an arrangement BEFORE you place an order. Do not purchase anything unless you agree to these terms and conditions.

Returns:
As a general rule, there will be no returns.
I accurately describe every doll to the best of my ability and I do not doctor or change pictures (I only add the frames and my nursery name). If you have questions, please ask them before purchasing.
I have NEVER had anyone request for a return. I had one request for a fix – I replaced the body slip when a customer contacted me because the slip was stretching slightly – it was chenille, which is not meant to be handled much. Now I tell the customer about the chenille when I get custom order asking for it, and am about to do away with the chenille choice and replace it with butter suede in January.
When cared for properly (see my reborn care guide), my dolls will last a long time. Please remember my dolls are art, not perfect factory copies. My doll are also meant to be enjoyed as artwork, not played with daily as toys.
If you have an exception and feel that there is something wrong with your doll, please email me and I will do my best to help you figure out what is going on through emails and pictures.
If I find that there is something wrong with your doll (seriously wrong, not something that is part of the artwork), I will either A. Send you a replacement part and directions. B. Have the part mailed to me, fix it, and send it back to you or C. If no other solution is found, I will refund the total amount upon return of the doll in the condition it was in when purchased.
An example of no return: the hair doesn’t style the way you want it to. Different rooting will style in different ways. If you want to see if it will style a certain way, ask before purchasing and I will send pictures of it styling that way or not working that way.
An example of fix or return: the hair is all falling out. That has never happened, but would be a genuine problem that would require a re-rooting or a refund.
An example of no return: the doll is not fitting into a certain size of clothing (preemie, newborn, etc). Different companies make clothing different sizes. Also, clothing that has been used before could be either shrunk or stretched. Take the doll with you when shopping or try on the clothes before taking off the tags, so if they do not fit you can exchange them.
An example of fix or return: one of the body’s seams are coming unstitched. This has never happened either, but would be a genuine problem, easily fixed with a new body.

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